Return & Refund Policyরিটার্ন ও রিফান্ড পলিসি

1. Our 7-day promise

If your Dipspriha sunglasses do not feel right, you have 7 calendar days from the delivery date to request an exchange or a return for refund. No lengthy forms, no interrogation — just message us with your order number.

2. Conditions for return

• The pair must be unused and undamaged, with no scratches on lenses or frame.
• All original packaging must be included: hard case, microfiber cloth and box.
• The request must be made within 7 days of delivery, confirmed by courier records.

3. What cannot be returned

• Pairs showing signs of use, lens scratches or bent frames.
• Items damaged by accidents, water or misuse after delivery.
• Requests made after the 7-day window (manufacturing defects are instead covered by our 6-month hinge warranty).

4. How to start a return

1. Call +880 1712-345678 or email support@dipspriha.com with your order number and reason.
2. We confirm eligibility within one working day and share the return address or arrange a courier pickup where available.
3. Send the pair back in its full original packaging.
4. After inspection (1–2 working days), we issue your exchange or refund.

5. Refund methods and timeline

• Cash on Delivery orders: refunds are sent via bKash, Nagad or bank transfer within 3–5 working days of the returned item passing inspection.
• Exchanges: replacement pairs ship within 48 hours of inspection, with no additional delivery charge for the first exchange.

6. Return shipping cost

If the return is due to our mistake — wrong model, wrong colour or a manufacturing defect — we pay the return courier cost. For change-of-mind returns, the customer covers the courier fee (typically ৳100–130).

7. Damaged on arrival?

If the package arrives visibly damaged, please note it with the courier at handover and contact us within 48 hours with photos. We replace transit-damaged pairs free of charge, including delivery.

8. Questions

Our returns desk is available Sat–Thu, 10:00–20:00 at +880 1712-345678 or support@dipspriha.com. You can also visit our studio at House 12, Road 5, Dhanmondi, Dhaka 1205.